Freight Claim Policy & Form

Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.

Freight Claim Form

*Damaged or missing merchandise claims must be made within 48 hours of receipt.

Your Name(Required)

First Last

Your Email(Required)

Your Phone(Required)

Original AFD Order Number, your purchase order number, or AFD delivery number.(Required)

Freight Company(Required)

Pro Number/Tracking Number(Required)

Delivery Date(Required)

Missing Merchandise?(Required)

Yes

Part Number(Required)

Concealed or Visible Damage(Required)

Was Shipment Refused?(Required)

Yes

Please provide at least 4 clear pictures of outer box damage and damage of the product.

Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, heic, Max. file size: 1 GB.

** If unable to submit photos here, please email them to customerservice@afdistributors.com.